It can be difficult to find a young person

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Training Your Team Despite the many benefits of telemarketing who enjoys making phone calls in their personal life. One study showed that Millennials believe they have to work up the courage to make a phone call even if it’s just to call family or friends. Even if your new hire enjoys talking to people you need to provide them with a clear process so they can excel on sales calls. This means training coaching and cold calling scripts. It also means using technology to give you an idea of how your callers are performing and what you can change to improve performance. So how do you train your team to become cold calling experts? The first step is an onboarding program.

It will help your new employees understand your organization's sales process and the employee's own responsibilities and the activities they must complete every day. Once new employees are onboarded you can start training them to make phone calls. Your training program should focus on your sales process and sales scripts. We'll go into more detail about the script itself later. What Makes Up a Email Marketing List Solid Training Program Learning Sales Scripts New hires need to learn sales scripts until they understand them. You can encourage them to rehearse scripts on their own or with peers as part of a training program. Offer a variety of learning tools Your training program should cater to a variety of learning styles.




Provides self paced training elearning videos face to face training and hands-on learning. Make sure to set weekly, achievable goals for your employees. Product Training If your sales reps are selling a product or service they must know it inside out. Make sure to provide them with as much information as possible. Working together New employees should be encouraged to work together, rehearse scripts in front of each other and role-play so they can learn how to handle problem objections and other common situations such as upselling. New employees should also work with existing employees so they have a mentor to help them learn the ropes. It’s one thing to rehearse a sales script for phone follow-ups and another to see it in action.